Last updated 5 October 2026
Refund policy
What can be refunded, how to ask, and where the money goes.
The policy
Ask within 30 days of a top-up and we refund the unused portion of that top-up to where the money came from.
What is refundable
- Unused balance: yes, within 30 days of the top-up that created it.
- An ISP or datacenter rental we end early: yes, pro rata for the part of the term not used, where we end it for reasons of our own.
- Traffic you used: no. It was delivered.
- An order that was never delivered: yes, in full.
How to ask
- Email [email protected] from your account address.
- Say “refund” and name the top-up or order.
- We confirm, and the refund is sent to the original payment method.
Breaches
An order we end because of a breach of the acceptable use policy is not refunded for the part affected.